Privacy Policy
We value your privacy at LongitudeConnectClear
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you voluntarily share. This includes your name, company name, email, phone, delivery addresses, and particular requirements for your floral needs. We also collect payment details when you place orders, though processing is securely handled by our payment partners.
For our business clients, we may collect additional business details such as company registration information, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our site automatically gathers certain technical details when you visit. This includes your IP address, browser, device information, and your navigation through our site. We use this data to enhance site performance and to understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
LongitudeConnectClear respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal information with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This covers secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information during communication between your browser and our systems.
Limited Access
Only authorized personnel who require information to provide services have access to customer data.
Although we employ robust security measures, no method of transmitting data over the internet is completely secure. We continuously enhance our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal information. Depending on applicable laws, you may be entitled to access, correct, delete, or limit the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as necessary to deliver our services and meet legal obligations. Retention periods vary based on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 3 years after the last service interaction
- Payment transaction records: 7 years for tax and accounting requirements
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Website Tracking
Our site employs cookies and similar technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies assist us in remembering your preferences and evaluating site performance.
You can adjust cookie preferences via your browser settings. However, turning off certain cookies might impact how the site functions. For full details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy covers only LongitudeConnectClear and our site. We are not liable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We might modify this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. If substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We recommend reviewing this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
LongitudeConnectClear Privacy Team
2 Mount Pleasant, Covent Garden, London
London, United Kingdom WC2B 5ND
Email: [email protected]
Phone: +44 20 7946 0123
To inquire about privacy, please include "Privacy Request" in your subject line and provide as much detail as you can about your request. We strive to respond to all privacy requests within several business days.